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Returns & Exchanges Policy

Effective Date: August 28, 2025
Location: Ink It Plus, Chennai, Tamil Nadu, India

1. Overview

At Ink It Plus, we take great pride in crafting personalized products—each item is uniquely printed to your specifications. Because of the custom nature of our offerings, returns are limited. Please review this policy carefully so expectations are clear for both you and us.

2. Eligibility for Returns & Exchanges

What can be returned or exchanged:

  • Damaged or Defective Products: Items that are physically defective, damaged during shipping, or have significant printing errors (e.g., incorrect color, misalignment of print, or visible print defects).
  • Wrong Product Delivery: If you receive an item you did not order (wrong design, size, or product type).

What cannot be returned or exchanged:

  • Custom items that match your order specifications—even if the design didn’t turn out as you envisioned.
  • Items worn, washed, or altered after delivery.
  • Items marked as non-returnable, final sale, or clearance in product listings.

3. Return & Exchange Timeframes

  • Reporting Window: You must report issues within 7 calendar days of receiving the product—we’ll need your photos of the item and packaging, along with order details.
  • Assessment Period: Once submitted, we aim to review and respond to your case within 2 business days.
  • Resolution Deadline: Approved returns or exchanges will be processed within 5 business days of approval.

4. How to Initiate a Return/Exchange

  1. Contact our customer support team:
    • Email: returns@inkitplus.com
    • Phone: +91-88077-43449
      Please include your order number, product name/design, description of the issue, and clear photos of the product and packaging.
  2. Our team will evaluate your request. If approved, we’ll send you a Return Authorization and provide guidance on shipping the item back to us.
  3. For approved exchanges, we’ll confirm replacement details and expected shipping time.

5. Return Shipping

  • Responsible Party:
    • We Cover Shipping if the return is due to our error (e.g., wrong item, production defect).
    • You Cover Shipping if you simply changed your mind or ordered incorrectly (but note, returns for change-of-mind aren’t accepted).
  • Packaging: Ensure the item is in its original packaging, unworn, and accompanied by the Return Authorization document.
  • Shipping Method: Please use a trackable and insured shipping service to the address we’ll provide.

6. Refunds & Replacements

  • Replacements: Damaged or incorrect items will be replaced free of charge. We will ship the new item once we receive and validate the return.
  • Refunds: If a replacement isn’t available, we’ll issue a refund equal to the cost of the returned product (excluding original shipping charges, unless we’re at fault), processed within 7 business days of receiving the returned item.
  • Refund Method: Refunds will be credited using your original payment method (credit card, UPI, etc.).

7. Exceptions & Special Cases

  • Bulk or Corporate Orders: May be subject to custom terms—please review your order agreement.
  • Promotional Items: Items bought during sales or with promotional discounts may be subject to different return conditions (we’ll specify these at purchase).
  • Disputes: If you’re unsatisfied with how we handled your return, contact us directly for escalation.

8. Protection & Responsibility

Lost Returns: If your returned package is lost or damaged in transit—especially if you arranged shipping—we may require tracking proof or shipper investigation.

Inspection: Once we receive your return, we’ll inspect it and notify you of the outcome (approval or rejection).